Personal data
At www.synotara.com, we collect information about all visits to www.synotara.com. We use that information to improve your website experience, evaluate the use of the individual elements on the website, and to support our marketing.
www.synotara.com collects information about its users and their visits in two ways:
Using cookies; as described in detail in our Cookie Policy
Through user input of information (for example profile creation, filling in purchase form, newsletter registration, participation in competitions and customer surveys).
Personal information
When you visit the website, we automatically collect information about you and your use of the website, e.g. what type of browser you use, what search terms you use on the website, your IP address, and your network location, and information as to whether you visit from a PC, Mac, tablet, or smartphone.
Personal information is used to implement the service for which the information was collected. The information is also used to let you and other users get to know the website better. The use of this may comprise surveys and analyses to improve and empower our marketing efforts, our products, services and technologies, showing of content, and achieving targeted marketing, including retargeting via Facebook, Instagram, and Google.
For that purpose, we use different analytics tools, e.g. Google Analytics, that collect statistical information about the use of www.synotara.com and creates a better experience for you. The statistics is merely used as an overview to uncover the pages and browsers most frequently used by you and our other customers.
We use Google Analytics to collect visitor statistics, and in that connection we forward IP addresses to Google Analytics. Google may forward this information to a third party if legally obligated or to a third party that performs certain tasks for them.
The Privacy Terms for Google Analytics are agreed to when you visit www.synotara.com and can be found in www.google.com/privacy.html.
When you make an order on the website, we collect the information you give us, for example name, address, e-mail address, phone number, payment method, information about the products you purchase and may have returned, delivery choices, and information about the IP address used to make the order.
The purpose is for us to be able to deliver the products you ordered and fulfil our agreement with you, including the administration of your right of return and to file complaints. We may also process information about your purchases as legally required including for accounting purposes.
www.synotara.com uses Shopify Payments to handle payments of online purchases and does not store information about payment methods, e.g., card numbers on payment cards, bank account numbers, etc.
Information about your name, address, phone number, and order number, and specific delivery options are forwarded to GLS, DHL or other shipping agency that will deliver the purchased items to you.
The information is only stored for the purposes indicated above. If you have accepted that we send newsletters to your email address your email address is stored, until you cancel your newsletter subscription. You may do this at any time.
How do we protect personal information?
We use technological and organisational security measures to protect your personal information against manipulation, loss, destruction, and against disclosure to unauthorised persons and any other illegal processing. Our security procedures are constantly revised.
Access to, erasure or correction of your information
You have the right to obtain information about and object to the processing of your personal information in a structured, common and machine-readable format. If you want access to the information we have registered about you, please contact: [email protected] If we have registered incorrect data, or you have other complaints or comments, you may use this contact information as well.
How long is your information stored?
www.synotara.com only stores personal information in a way that makes it possible to identify you during the period that is required in relation to the purposes for which the information was given and may be legally processed. At any time, you can complain about the processing of information and data concerning you. The complaint should be sent to the US Data Protection Agency.
Changes to this policy
As a consequence of the fast developing Internet changes to the current cookie, personal data and privacy policy may be necessary. We retain the right to update and change the current guidelines for processing of personal information in accordance with current law. If and when we do that, we will of course update the ‘last updated’ date at the end of the page. In case of significant changes, we will inform you through a visible message on our websites.
Website owner and contact:
Email:
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